Privacy Policy

Last updated: 2026-05-09

This Privacy Policy explains how Family Care Messaging collects, uses, and protects information used for care coordination via SMS.

1) Information We Collect

• Phone numbers used to send and receive care-related messages
• Message metadata (timestamps, delivery status, response timing)
• Message content needed for care coordination and safety review

2) How We Use Information

• Send check-ins, reminders, and follow-up messages
• Monitor response patterns for care support and escalation
• Operate, secure, and improve the messaging workflow

3) Sharing of Information

We do not sell personal information. Information is shared only as needed for care coordination, service providers involved in message delivery, and legal/safety obligations.

4) Data Retention

We retain data only as long as needed for care operations, safety review, and legal compliance, then delete or de-identify when no longer required.

5) Security

We use reasonable administrative and technical safeguards to protect personal information. No system can guarantee absolute security.

6) Your Choices

• Reply STOP to opt out of SMS messages
• Reply HELP for assistance

7) Children

This service is intended for adult care coordination and is not directed to children under 13.

8) Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised date.

9) Contact

Privacy questions: care@memasangel.us